Archive for the 'Professional' Category

Creuna gets übercool new ID

Yesterday was C-day at Creuna. We launched our new identity and brand platform, and it rocks. Our Danish marketing department and the former Cobra part of Creuna Norway has toiled getting the ID ready. This is a great day for Creuna, as our new profile defines us as the Full-service Digital Agency that we are, and not as a dreary IT Consultancy as we were four years ago.

It’s cool, it’s creative and it’s bold. We no longer have a logo – we have a symbol that can vary indefinately. Every coworker at Creuna soon has the possibility of creating his or her own “skin and bone”- C-symbol with a software tool.

Visit creuna.dk or creuna.com to see our new, more simple websites.

Stress Builds – Blog Suffers

Logging into WordPress I discovered two almost finished drafts that I never got around to publish. One was about the launch of Axure v. 4.6 (old news now), and the other was about the European Galileo project that sadly may never fly, mostly because of some left wing politicians who can’t see the need for a civilian, European satellite navigation system (and for some reason thinks it’s better to trust that the US Military kindly keeps the GPS running for the benefit of all mankind).

Anyway, that debate is also over, so that draft went in the bin too.

I guess that what happens to a private blog when work takes up too much of your time. A few months ago I was offered a position as Head of User Experience as a part of our new matrix-organisation. Of course I couldn’t say no, although I had very little idea of exactly what a Head of User Experience does. No regrets, though.

The last month I have been working on a new (and hopefully improved) process for our interaction design and visual design phases. It will be quite simple as we do a lot of different projects and it has to fit them all in some way, but of course such a process cannot exist on its own. It needs to be tied into sales, project management and development – and anchoring just takes time and a lot of talking to different people.

My team (and all of my colleagues at Creuna) has been extremely busy too. Creuna Denmark has grown tremendously and while taking in a lot of new people we have also won lots of new clients and exciting, challenging, and sometimes difficult, projects.

While I have been fiddling with process diagrams in Visio my fellow UX-consultants (IA and AD alike) have been working like madmen (and madwomen) to meet the deadlines. Shoutouts to an extraordinarily dedicated team -  I’m seriously looking forward to having some well-earned crabfish and schnaps with you on Friday! Cheers guys.

The New Economics of Media

Really good slideshow about the economics of micromedia, connected consumption and the snowball effect.
Nice to see a web 2.0 slide show that’s not focused on technology but on the development of the New Media Economics.
Although 107 slides is a lot, I liked the intelligent analysis of broadcast/blockbuster media and micromedia. Enjoy

Sometimes you just report a no-show to the press conference

The new French president Sarkozy shows up drunk to the press conference at the G8 summit.
Why do you hire communication professionals if they’re not stepping up to the occasion and preventing the president from going on stage drunk??…
Thank God it was just a microphone at a press conference and not the launch control to the nuclear missiles.

The Fluffy Stuff Makes Hardcore Business

In the late nineties the University of Copenhagen shut down the department of Humanistic Computation. Scholars and IT didn’t mix, the vice deane apparently thought. IT was about programming, scholars were all about poetry and fluffy stuff. Stupid thinking – bad, bad move. Luckily in 1999 the IT University of Copenhagen stepped in and took over the market for well trained usability specialists and designers.

The idea that IT was all about numbers and algorithms also reflected onto the IT industry. Usability, interaction design and visual design were something fluffy that you applied to the web site like icing to a cake. Systems were programmed without knowledge of the user or of the user’s context and needs, and they more often than not suffered from so many conceptual mistakes that a simple revamp of the user interface just wouldn’t do the trick. To stick with the cake metaphor: It may look nice, but if the cake is genuinely bad, the icing won’t help much. The trouble was twofold: The programmers and the management didn’t understand what design was all about and we, the designers, were really bad explaining it to them. We appeared like grumpy geeks that always talked about the users and seldom about the business. No wonder: Designers were not considered a part of the business – just a part of the cost. We didn’t earn any money from the hours we spent consulting on design and concept. The projects didn’t really start, budget-wise, until the programming began.

This was of course bad for business for the web bureaus: All of the earnings had to come from a very short visual design phase and from a large, high risk, programming phase. That the conceptual design was almost non existing made the programming even more risky, as conceptual mistakes or interaction flaws would be discovered much too late in the process. This meant that quite often interaction errors were considered bugs and that we were taking immense losses trying to fix stupid design flaws that should never have been made. Just because we didn’t design before we built.

Nowadays demands are high for well educated scholars with communication skills, technical understanding, design skills, and a ‘soft’ approach to IT. Too many large scale IT projects have suffered badly from the lack of design to ignore the need for these kinds of experts. We know that the business wil suffer from bad design and profit from great design. The clients (the smart ones) are willing to pay for great design (both interaction design and visual design) and thus to bring down the risk of the programming phases.

Although a few (often large) companies still haven’t got it (they will get it, eventually, or they will suffer a slow death), most have realized that design and design consultancy are valuable business areas of their own. Furthermore, they have found out that strengthening the quality of the design and thereby the quality of the product itself may (surprise, surprise) eventually lead to bigger market shares and that branding is also a about usability, web design and the right feature set. Who would’ve known, huh?

Now we need to take the next step: We need to realize that analysis, concept and strategy must be discussed before design starts. That great design comes from a well defined strategy and clear goals.

Both the consultants and the clients must realize that it’s impossible to design – and build – anything if the strategy and business models are not there. …and that “just make it user friendly” is not a strategic goal in itself.

Too much money is still being put into platforms and websites without a well thought through branding and communication strategy. So to further bring down risk and to make each € spent on web count: Think strategic. Define your digital strategy and make sure that every website, subsite, microsite, e-mail marketing system etc. fit neatly into it. Spend the time and money needed to make sure that your consultants and designers understand what your strategy is about – or get them to help you define your digital strategy if you haven’t got one.

Göran Karlsson On Search And Web 2.0


Göran Karlsson On Search And Web 2.0

moblogging from Børsen: Göran Karlsson from Fast is so right: Search and web the 2.0-paradigm is closely connected. Specialized search technologies are the backbone that creates value from the user generated content.

Web 2.0 Seminar At FDIH


Web 2.0 Seminar At FDIH

moblogging from Børsen: Thomas Madsen-Mygdal talks about the real values behind the web 2.0 hype. It’s about real change, not technology.

Creuna Is Hiring

Are you a skilled information architect / interaction designer? Do you know how to communicate with the client and how to make people realize how important it is to design stuff before coding it?

Then Creuna needs you for our Copenhagen office.

Few tickets left for “E-handelsprisen”

If you want to attend FDIH‘s “E-handelsprisen” (The Danish e-commerce prize 2007), get your ticket now. There’s only a few left.

I’m going to second Andreas Johannsen (his blog – in Danish) on his panel on social networking and e-commerce. If you’re into B2C e-commerce, you should join us. We’ll be talking about the value of letting your customers network on your own site, and why it is important that you also join the buzz outside your own shop.

Now, that’s customer support!

Two days ago I made Axure aware of a bug in Axure RP Pro 4.4.0.471 that made special characters, like the Danish æ, ø and å, render badly in Firefox.

Today the new release 4.4.1.745 is ready :)

Axure 4.4 released

Axure RP Pro 4.4 is out and features a few long awaited improvements: Now you can

  • use “onchange” in dropdowns
  • communicate with dynamic layers across masters
  • use a placeholder widget instead of the ugly image widget

And is it me – or has the app become a bit faster?

Anyway: Axure stays in the lead as the best tool for rapid web prototyping.

Creating the “New Media ambience”

This week we’re testing large videoprojections in our new HQ in Ørestaden (Copenhagen).
The headline of the project is: “From a Place to Work to a Place to Create” and we’re trying to create an ambience of innovation, creativity and communication.

If you’re in the neighborhood drop by this week an enjoy the impressive prototype, else check out the videoclip.

What do you think?

DRs new Corporate Site has been launched

I’ve just launched our DRs new corporate site: http://www.dr.dk/omdr
I did: strategy, Project Management and IA.

I think it went really well: (we got minor issues with supporting Firefox… i know…)
What do you think?

/Lars Silberbauer

No more splash screens

Yet another client wants a splash screen on his new, expensive and very beautiful web shop.

Why, you ask, put up a splash screen in front of a web shop? Why try to block your clients from your shop? Why spoil your conversion rate just to show a picture?

“Branding”, they say. “We want to show our brand before the customer is allowed into the shop”. End of discussion. Gaaah.

But please understand: A beautifully designed shop is GOOD branding. Easy access to buy your goods is GREAT branding. A flawless and nice shopping experience is EXCELLENT branding.

A 760×400 pixels jpg blocking the entrance to your shop is NOT great branding. It’s just plain stupid.

NO MORE SPLASH SCREENS! Have a nice weekend.

Confex Intranet Conference 2006

Just a small advertisement ;-)
I’m speaking at the Confex Intranet Conference 2006 on November 22. My presentation will fokus on how DR (Danish Broadcasting Corporation) is using intranet, enterprise search and digital signage as a tool for corporate communication.
If you want to join the conference just sign up here.

/Lars Silberbauer

REFLEKS – Pictures From the Event

Thnx to all who showed up at the REFLEKS06 event!
I think it was worth all the hard work and presented the history of DR in a completely new context and showed how our archives can be used to generate new ideas and new experiences.

It basically worked out the way I’ve imagined it and the performing artist were absolutely amazing (MHM One, Bottega Areté, VJ Samesame, DJ Djuna Barnes, Ane Trolle, Copyflex, Je M’appelle Mads).

Thanks to all the guys and girls who helped us with catering, wardrope and security!!

Click here for more pictures from the event and to give us some feedback.
All photos by Nicolo Fasano.

/Lars Silberbauer

EUROIA Day Two

EUROIA2006

In my eyes Day Two had more substance than had day one.

The first panel, Pros and Cons of Different Wireframing Techniques (Marion Böing, David Carruthers, Rob Goris, Jacco Nieuwland, Filip Borloo), dealt with different types of wireframes and prototyping techniques. It was quite interesting to hear pro- and contra-Visio panellist discuss how they worked. I was glad that one of the panellist proudly stated that she soon would be doing her prototyping in Axure RP Pro. We have used Axure for more than 1½ years and I it’s a great tool. I’d never use Visio again for this kind of work.

One panellist told that he is using a combination of Photoshop and InDesign to generate and maintain extremely high fidelity graphical “wireframes” and flowcharts. I was impressed by his method as it was a brilliant approach if you need to do a lot of key page designs, but the time one will have to spend maintaining this kind of prototype… man. That method seemed incredibly laborious.

Next up was Jared Volkmann to present his Customer Experience Framework. An excellent and fast paced presentation that took us through the three main stages in defining the customers’ behavior. It’s all about Who’s visiting? Why are they visiting? and What are they doing? Well – I guess we all know that these questions are important, but Volkmann’s framework makes it easy to communicate to the client why the work must be done. Volkmann stressed that a combination of thourough log analysis and surveys is important to understand how how the users are behaving and why they are behaving the way they are.

The second panel of the day was about IA Education In Europe. It was lead by the very engaged but also quite talkative Dr. Heiko Haubitz who teaches IA at the University of Dublin. Unfortunately his own presentation stole some of the very precious time from the panel. IA education is an important topic but I don’t feel the panel got the room it needed. Dr. Heiko, Dr. Madsen and especially Dr. Thull all deserved more time to present their views. Also I would’ve liked to hear much more from Boris Mueller who very briefly (due to a constantly crashing Adobe Reader (that’s one-nill to Powerpoint)) showed us some very exciting designs made by his students. More of that next year, please: Examples of concrete work.

Bogo Vatovec delivered one of the great presentation of the EUROIA 2006. He talked about Content Adaptation to Mobile Devices – how well does different systems adapt browser-targeted content to mobile devices? Not well at all, Vatovec revealed. None of the tested CA systems managed to transform the test sites into anything usable. Vatovecs research was thorough and his presentation downright funny. The big question in my mind is, though: Is automatic content adaptation the way to go? Is it possible to design for both pc browsers and small mobile units? I’m not sure about that.

Jason Mesut and Warren Hutchinson from Framfab UK demonstrated their concept of The Wicked Workshop. Nothing new under the sun here, but nevertheless an ok presentation on how to make a workshop a workshop and not just yet another boting meeting.

The closing keynote was made by the eccentrically dressed but brilliant Dr. Steven Pemperton of the CWI. Dr. Pemperton is chairman of the W3C html and Xforms working group and told us about xhtml2 and how it will take html to the next level by allowing for sematic markup – microformats done the right way, as Dr. Pemperton called it.

Thanks to EUROIA, ASIS&T and the comittee for putting this great event together.

REFLEKS06 – From Public Service to Public Experience

On friday October 13, DR (Danish Broadcasting Corporation) is hosting the first public event in our brand new corporate HQ: “REFLEKS06“.

In collaboration with the visual artist group Bottega Areté, we’ve (some colleagues and myself) created an event that combines architecture, design and communication.
The concept is based on the idea that our media heritage holds value that goes way beyond the use as documentation on historic events. Instead we can use the archieves as building blocks for new experiences.

Therefore, we’ve asked a cast of young VJs and DJs to use our media archieves and the new buildings to create a creative media experience that hopefully will be as spectacular as our new buildings in “Ørestaden”.

I think it’s going to be an outstanding once in a lifetime event. And we will definitely be working like crazy the next couple of days to make it happen!
/Lars Silberbauer

More about the event (danish)
See the roster (danish)

Creuna On The Move

Creuna in Copenhagen has grown rapidly during the last two years. We have now become too large for our old (but very charming) HQs in the center of the oldest part of Copenhagen. So Friday we packed up all our stuff and moved out. Monday we will start a new era in larger and more up to date offices. We’re getting more than twice the room than we have now and we will be situated in an even more posh part of town, the eastern part of Copenhagen City.

Our new address is:

Creuna
Hammerensgade 4
DK-1267 Copenhagen K
DENMARK

See map

EUROIA 06 Day One

EUROIA2006

So. Finally home from Berlin and from EUROIA 06. It took some time to get home, though, as SAS had grotesquely overbooked our flight. I, one colleague and two other Danes had to rent a car to get home in time for meetings Monday morning.

Why is it that SAS feels that it’s ok to sell more tickets than there are seats on the flight? And to overbook a small 72 seats De Havilland with (at least) 4 passengers is down right unethical gambling with my precious spare time. I’m expecting SAS Customer Service to refund my almost DKK 3.500 for a rental car, ferry and diesel very quickly and with an apology.

This is excactly why I deliberately never flies Ryan Air or any other discount airline. But I guess it doesn’t matter – obviously they’re all amateurs who can’t count.

Anyway: The EUROIA 06 was great. The logistics super, the premises at Hotel Maritim ProArte very good (although Italian design and Berlin pop art do not blend beautifully :-) and Eric Reiss was as always a great host. Simply put: The geist of EUROIA 06 was high!

And how was the presentations? Well, one or two of the presenters could work on their English communication skills, and a single one of them simply should have stayed off stage. But that’s minor stuff – EUROIA 06 was without a doubt a great succes and we all had a good time discussing our practice with fellow IA’s from all over Europe.

We (I and 3 colleagues from Creuna) reached Berlin four o’clock friday and met with a group of conference attendees for happy hour at the Barist bar at the Hackescher Markt. Even though the beer flowed slowly at the start (the bar’s fault, definately not the hosts’!) it was a happy couple of happy hours. Thanks to FatDUX and ÙI for hosting this event.

Later on most of us had dinner at a Vietnamese place across the street – nice folks, great talks.

Day One

Day one was the less great day of the EUROIA 06. Morville and Reiss did great but most of the other presentation was not above average.

Saturday started off with Peter Morville‘s key note. He talked about his new book on ambient findability and stressed that search will become even more important in the future and that too little effort is put into site search. Ambient findability is about finding what you need when you need it, no matter where you are. We are not there yet, but as tagging becomes more populare, more focus is put on meta data and as search engines continues to improve we’re getting closer.

Eric Reiss told us about seven main trends in information architecture and that we must be careful that strategic IA and tactical IA do not loose touch. We don’t want those strategic business IA guys to define our practice without having tried to do real, hands on IA. Is this a threat to our profession? Well, maybe. But as long as we have a hard time defining our own practice we can hardly blame people for taking the IA way of thinking to the strategic level can we? We have to be aware, though, that IA doesn’t turn into yet another MBA kind of buzz word.

“The Strategic IA” was the title of Olly Wright‘s presentation. Mr. Wright is one of the IA’s that’ve gone strategic, and maybe Mr. Reiss is right after all: It’s dangerous to loose touch with the hands on IA. I felt that Mr. Wright didn’t get down to business but simply stated all the right things to do as an IA strategist: IA’s must understand how the client’s business works, know the roles of all the stakeholders, do all the right analysis, say all the right words, do the ROI calculations and so on and so forth. The IA must be an economist, a designer, a leader, a consultant and on top of that a very decent human being. It’s all true but it’s too much – too vaguely defined.

Ariel Guersenzvaig talked about persuadability on commercial sites. Too me there was nothing new in this talk but I agree with Guersenzvaig that all websites should be thinking in terms of conversion. Not a bad presentation at all but maybe a bit shallow for a professional IA audience.

The first panel – “A Place for IA Deliverables” clearly showed that the chosen panel format did not work. Too much time was lost on the panellist presenting themselves and the panel never really got going. I think that the committee should reconsider this format. Larisa Warnke from Carlson Marketing did good but the panel as such ended up talking about proces models more than deliverables.

Digital UK – Re-engineering the Content Architecture to Communicate the UK’s Move to Digital Television was just another case story. It was simply a presentation of your every day web design case with too much focus on average page layout. Maybe if Harvey Turner had talked more about the process and less about the very average page design it could have been more engaging.

In one of the more hard core presentations Luca Rosati, Emanuele Quintarelli and Andrea Resmini told us about their research project on combining facets and tags into a social tagging system. By using facets to enrich the one-dimensional tag clouds information can be retrieved more easily. To be honest, especially Luca Rosati was very hard to understand and I may have missed some important stuff. It’s an interesting piece of work but I can’t help thinking of systems like iBox from Interse that already uses facet schemes combined with automatic and manual tagging but in a more dynamic and customizable way that shown here. This has already been done and implemented but nevertheless: It’s exciting stuff that – but the presentation needed coherence and clarity.

To round of day one came the guy that I think should’ve saved his plane fair and stayed home in the Netherlands. Almar van der Krogt proposed a “challenge” to the IA community: To build a “webmark” or piece of “virreal architecture”. He feels that no websites are like the real skyscrabers and that we need sites that stands out in the same way as reality’s land marks. Maybe we do – but not in the way Krogt thinks, because he is right in one thing: Websites are not sky scrabers and they never will be. EBay, Google, del.icio.us, Digg, Flickr, Yahoo, Amazon, and so one already do stand out. But their not pretty, Krogt says. Who are you to decide, Mr. Krogt?

I’m sorry but I have to be rude here: This was pure BS presented in a corny ninetiesish powerpoint design. It’s great that anyone have the guts to get on stage and tell us and Peter Morville that we are no good, but this was done without any knowledge of the field, without any irony and without Krogt having the slightest clue of what he wanted to achieve besides hearing himself speak. Krogt – or anyone – may attack my work, my profession and my person at any time, but please do a bit of research before doing so.

And so day one was at an end. We joined the poster session (the presentation of Swipr was interesting, but it sure doesn’t beat Axure) and then went for Indian food at Amrits. Ok food, questionable service.

My post about day two to follow soon.

CPR to the stalled process: Real time prototyping

Over the last two weeks me and a colleague have executed four workshops with a client who is building a complex B2B portal. The client has for some time been working on the concept and business model but as the process needed to move forward into design we were called in to take the process to the next level – and to do this quickly as deadline was approaching mightily fast.

As the concept was not entirely documented but mostly existed inside the project team members’ minds, our design process had to be very flexible to allow for sudden changes in scope and strategy.

We soon realized that we needed to get very visual indeed to shift the team members from strategic thinking into design mode (from the “what and why”-mode to the “how”-mode), and that we also needed a lot of face time with the client to understand the complex organisational needs without doing a some thorough analysis first. So we simply brought a laptop with Axure RP 4.2, a projector and a Wacom digitizer and did 4 x 5 hours of intense rapid prototyping with the client.

We were 2 of us, 3 of them and, very importantly, the head of the company that eventually will implement the system: A skilled system architect with a great understanding of the need for IA and interaction design. We’ve worked with him before and it’s always a pleasure (I can’t mention names here, but he’ll know who he is :-)

He and I lead the discussion while my colleague prototyped like mad in Axure, constantly reflecting the team’s decisions on the screen (he’ pretty fast in Axure – and one needs to be to keep up with 5 team members constantly changing their minds).

The first couple of hours of workshop one went by without much progress but suddenly the site started to emerge on the screen. Today we concluded the fourth and final workshop and I must say that this approach really has moved the project forward.

Live prototyping with a team of 6 is not the cheapest way to do it, but there no question that both the project and the quality of the IA and the design have benefitted from this approach.

Anyway: Tomorrow I leave for Berlin to attend the second European Information Architecture Summit. Two days of fun and educating stuff, I hope. And the IA happy hour friday evening. What’s a summit without hang overs?

I’ll blog about this event when I’ll get back, but please be patient – the next week is screwed up schedule-wise so we might reach the weekend before any posts appear.

New York Revisited, part 2/4

Søren reminded me that it was about time to make a follow up on my previous posting about digital signage in the Big Apple. Klaus’ Zune posting created a lot of buzz, so we thought it would be appropriate to let it be the topposting for a while.

Right now there’s a lot going on in the field of digital signage and corporate branding. Some companies are leading the way and are using digital signage in their corporate branding and are redesigning their corporate HQ in order to make the ultimate corporate branding experience. They are closing the gap between architecture and communication and creating a more consistent and holistic branding experience than I’ve ever seen before.

One of the best examples is the new Bloomberg Building in New York (created by Cesar Pelli & Associates). When you visit the building it’s obvious that the architecture and digital signage have been merged to create a unique branding experience. The building is absolutely soaked with large digital displays and the architecture is stunning. The visitor leaves the building with the impression of an innovative, creative and open minded organization. I don’t know if this is the true nature of the Bloomberg Corporation, but the building itself gives the visitor this very positive impression.

For instance take a look at this large 3 tier displays which is one of the first large displays that the visitors encounter.

I know, it’s a short clip, but it shows how Bloomberg has made a combination of a large digital display that delivers news content from Bloomberg Media, but at the same time creates an branding experience. It’s not just a news ticker, it’s so much more.

Or have a look at this elevator area. Nice huh?
I can’t describe the entire visitor experience, you have to experience it by yourself – and that is basically my point.

The corporate headquarter is the ultimate place for making a lasting impact on your customers, the press or your stakeholders. You control all the elements and you can create an experience that will be able to push through our personal “ad filtering system”, that most people has developed by watching the estimated 86.500 tv commercials per year (Ries 2002). Instead of having your customer placed in the couch in a familiar environment, you got your customer immersed in a controlled environment, where you can create an experience by making a complete experience for all five senses. As Martin Lindstrom (Danish Branding guru) says in his book “Brand Sense”:

Brand Communication has reached a new frontier. In order to succesfully conquer future horizons, brands will have to find ways to break the 2-D impasse and appeal to the three neglegted senses. Superb picture quality won’t do it. Rather we should look to embrace all five senses in order to create a foundation for future brand strategies.

You cannot send out a press release, make an online ad, create a television commercial or making a blog posting that will be able to make the same impact as the well designed corporate branding experience in your HQ. I know that not all your customers will come and visit you, but you will be able to make a lasting impact on those who does. Bloomberg has definitely showed the way by using digital signage and architecture to communicate corporate values and goals.
Take a look the next time you’re in New York, it’s really really cool.

See you in Berlin?

Don’t forget to register for EUROIA Information Architecture Summit 2006 in Berlin.

Citibank.dk launched


Some months ago I did a redesign (IA and interaction design) of citibank.dk. Now the new site has launched and I’m excited to see the results.

The goal was to improve the conversion rate and the accuracy of applications for “fast loans”. We decided to split up a giant, single form into a step-by-step wizard.

See the result here

Thoughts On User Centred Design and E-gov

Yesterday we pitched on a redesign proces on a large e-gov site (I can’t tell you exactly which site, of course) as one of three contestants. We came in second (the first of the loosers, as they say).

Win some, loose some – that’s ok, I can live with that. What annoys me in this case is that this not-to-be client told us we lost because we focused on issues with the website’s structure, navigation and usability problems in our quest to come up with a process that would make more citizens use the site.

The user’s flow through the site is so obviously screwed up by bad communication, bad usability and a non-functional navigation – all issues that desperately need fixing, and we felt we needed to address that. Some relatively easy, but subtle, fixes could be applied that would improve the UX a great deal, making the site more usable to the citizens who are paying for its maintenance through taxes.

But the politician that controls the site (new in office) needed something else: Visible features that can be shown on the front page for the press and other politicians to see. Quickly. So the bureau with the easy-to-implement, flashy ideas won. “Let’s add some more features”, they said.

I’m not blaming the project manager that had to make that choice. I’m blaming the politician that asks for that kind of solution while down-prioritizing the process that would make the site usable for the citizens.

Of course that kind of real IA-work will have to be done sooner or later, we were told. But right now it’s time for some really visible features.

But I fear that when it’s time for the important changes, the ones that make a difference for the citizens, some other politician has taken office and then SHE needs some really visible quick fixes, and so on…

It’s no wonder that so many e-gov solutions suck so bad. Politics and personal preferences mess up the process even before it begins. Let’s all recite Reiss’ Dogma No. 1 in a mantra-like way:

1. Anything that exists only to satisfy the internal politics of the site owner must be eliminated.

Usability Week Day

Tuesday I managed to take a day out of a too busy schedule to go to the NN/g event in London with two of my colleagues from Creuna. On the Tuesday agenda was a tutorial on eye tracking, a tutorial on newsletter usability and Hoa Loranger‘s tutorial on corporate sites. I attended the latter.

Now, Loranger is an excellent presenter and what I like about the NN/g is that all statements are very well grounded in thorough research. That said, this tutorial was clearly targeted inhouse web masters in medium or larger corporations and not IA professionals or consultants. In other words, to me it was very basic indeed. That’s not Ms. Loranger’s fault – I should have picked another tutorial. Anyway, it’s always nice to get a brush up on the basics and Hoa Loranger is definitely more fun – and certainly better looking – than Nielsen himself.

My colleagues tell me that the eye tracking and newsletter tutorials were better, though.

We stayed at the Victoria Park Plaza which is nice but over priced. When paying £198 a night for a single, standard room I don’t expect to be charged £16,50 for a slow wireless connection and to pay extra for breakfast. The hotel business must learn that internet connection (wifi or otherwise) is considered no more a luxury than running water or electric light. It should be free and easy to use, expecially in expensive hotels.

Ok, and now to the important stuff:

  • Roka (37 Charlotte Street) serves very nice Japanese food. The tempura tuna rolls were incredibly yummy and the duck… gnarf!
  • When you wait for your table, go downstairs to the Shochu Lounge which makes excellent cocktails and long drinks. I had Mojito and the whole place smelled of fresh mint.
  • While waiting for your (again incredibly) delayed SAS flight, the Caviar House & Prunier at Heathrow has some very nice Balik salmon.

UPDATE: Jacob has commented on the eye tracking seminar here

Danish Broadcasting Corporation is on the Move

Tomorrow is a special day for me (Lars Silberbauer) and my colleagues in Corporate Communications at DR.
Because tomorrow we’re leaving our present HQ (Also described as a “maximum security prison” by some Dutch visitors) and we’re moving into our new HQ.
I don’t like the corporate punch line: “The New Multimedia Powerhouse” – sounds to me like the promotion of a new pinball machine, but anyway I think it’s gonna be awesome.

This is the “Maximum security prison” we’re leaving.

And this is our new HQ (“the New Multimedia Pinball Powerhouse Machine”). As one might notice – even the weather is better at our new place .


Check out the impressive specs, the live webcam and a lot more on DR’s website: http://www.dr.dk/drbyen/english/